Returns

How to return your order

If you have decided your purchase is not quite right, you will have 14 days from the receipt of your order to return the item(s) to Eraldo.

To make this process as quick and easy as possible, Eraldo offers all customers a Free Returns Collection Service to take away the fuss. We recommend booking the service within 7 days of receiving your order to ensure it arrives safely back in our hands before the 14 day return window
expires.

Free Returns Collection Service

Book Your Collection

Log in to www.newfashion.best
Go to ‘Orders & Returns’ and find the order you would like to return and select ‘Book a Return’.
Within the order summary, select the item(s), reason and number of packages to return.
Follow the steps to schedule a suitable pick-up time and confirm your collection address.
Upon confirmation of your collection details you will be supplied with an Air Waybill (AWB). Please print two copies - one to be attached to the outside of the returning package and a second to be given to your courier.
Please find the booking reference in your Free Collection Booking Confirmation email to track the journey of your return.
Please note: If you have been provided with a Returns Invoice for Customs, please place one inside the package and attach a signed copy to the outside of the package with the AWB.

Do not seal your package yet, the contents will be checked and finally sealed by the courier upon arrival.